We work with your property to help you manage your business by being the face of your property management when you are not there.

Our agents are specially trained in property emergency issues and will relay any emergency quickly and efficiently by following your pre-defined protocol. Our telephone specialists will properly screen your calls and contact your maintenance personnel with qualified emergency issues. We know how to keep your maintenance and management team happy by quickly responding to any emergency and properly screening calls according to your instructions.

We can generate hard-copy backups of all transactions by either fax or email. All calls are recorded, providing a solid record of any conversation between your telephone specialist and your caller in case of any issue that may arise.

More than dealing with emergences

Our agents have been trained to receive calls from interested residents and will handle your leads with professionalism and helpfulness. We recognize that finding residents is just as important as keeping them. As a virtual leasing agent, Time Communications call center agents inform prospective residents of property amenities and available units and can directly access your property management software. Additionally, we can send brochures or any collateral material by mail or email.

Every missed call is a missed opportunity to fill a vacancy or meet a resident’s needs. And while you want to be available if something urgent arises, you shouldn’t have to bring the rest of your business and your life to a halt. Managers of apartment complexes, multi-family housing, and condominiums will all appreciate the advantages of having lead capture, vacancy filling and maintenance emergencies handled by Time Communications.

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