|
With Email Response, Time Communications professional service representatives can respond to routine emails on your behalf. Our e-Response Feature presents your emails real-time to our agents just like an incoming telephone call.
Our agents can qualify the email by content, then simply...
- Reply on your behalf using your business’ custom responses.
- Escalate delivery of the email message to your emergency on-call personnel.
- Forward to your internal departments for follow-up the next business day.
Agents are thoroughly trained to answer your customer's questions and utilize a Response Library that is unique to your organization. Our goal is to reply to your customer's inquiries within two minutes of receipt. Email Response is an excellent tool for businesses that want to respond immediately to any email inquiry.
Some Current Applications of eResponse...
- Safety Check-ins by employees “Working alone or in Isolation”
- Emergency Emails for immediate dispatch to On-call personnel
- Responses to routine email traffic request for brochures or information
- SMTP Notification (i.e., system error)
Back to Services Page
|
